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NDIS Information

For Consumers and Carers

Each quarter, Lived Experience Australia meets with the National Disability Insurance Agency (NDIA) regarding the National Disability Insurance Scheme (NDIS).  


We are meeting with them to ensure that the voices and needs of those experiencing psychosocial disability are addressed, heard and included in the conversation about the delivery of the scheme.

We are dedicating this page to providing links to resources and information that we believe could be useful to you in your experiences.  Content and links on this page come from NDIS, however the latest information will always be on their website/s so please be sure to check there if you have any questions.

Useful Links

National Disability Insurance Scheme -logo.png

This is the link to the National Disability Insurance Scheme website. We have directed it to the pages related to mental health to save you some time, and you can find more information from there. We have also provided some direct links below and in our NDIS FAQ below.

Here are some specific links you may find helpful:
reimagine-today-logo.jpg is a step by step guide to the NDIS for people living with mental health conditions including psychosocial disability. Many of the people involved in have lived experience of the NDIS, and have used their experience to help you better understand the NDIS and the opportunities for people living with psychosocial disability.

Here are some specific links you may find helpful:

NEW - Psychosocial Disability Recovery Oriented Framework

On 13 December, 2021, the NDIA released a new Psychosocial Disability Recovery-Oriented Framework, supporting participants living with psychosocial disability in their personal recovery to live a meaningful life.

The Recovery Framework, which was developed after extensive consultation with participants, their families and carers, state and territory governments and the sector, draws on evidence and best practice in the field of mental health and recovery-focused support and aims to provide a better experience for NDIS participants with psychosocial disability.

The Recovery Framework sets out a number of principles, and implementation strategies, these include:

  • Implementing service improvements that promote personal recovery

  • Updating the current psychosocial recovery coach support item

  • Embedding lived experience positions in both policy and operational areas of the NDIA to improve practice and provide leadership on psychosocial disability

  • Developing and implementing agreed protocols and improved practices for NDIS and mental health services working better together

  • Reviewing procedures for change of circumstances to be more responsive to the episodic and fluctuating nature of psychosocial disability

  • Developing specific guides and resources on decision making and evidence-based supports for participants living with psychosocial disability, their families and carers

  • Developing and implementing learning and development strategies to deliver psychosocial disability competencies and skills required for NDIA and partner staff.


Further consultation will be underway in early 2022 to ensure stakeholders are involved in the implementation of the framework. 

For more information and to download a copy of the framework visit the NDIS website.

  • What is the NDIS?
    The National Disability Insurance Scheme, also known as the NDIS, is run by the National Disability Insurance Agency, also known as the NDIA. The NDIS has been set up to fund reasonable and necessary supports and services for eligible Australians who were either born with or acquire a permanent and significant disability. A 'permanent disability' means a person's disability is likely to be lifelong. A 'significant disability' means a disability with a large impact on a person's ability to complete everyday activities. Read more
  • How does the NDIS work?
    The NDIS is Australia’s first national Scheme for people with disability. It provides funding directly to eligible individuals who have permanent or significant disability. You can do a quick quiz to give you an idea of whether it would be worth applying (follow the link below). If you are eligible, you can create a plan of how the NDIS will support you to achieve your goals. Read more
  • Does the NDIS cover mental health?
    People with long-term disability resulting from a mental health condition (known as a Psychosocial Disability) may be able to become NDIS participants. Not everyone with a mental health condition will experience disability. The NDIS is for people who experience severe and long-term disability. To become an NDIS participant, you must: - be an Australian citizen, or have a permanent or Special Category Visa (SCV) AND - be under 65 years old when you apply to join the NDIS AND - live in an area where the NDIS is available. If you have a mental health condition and want to access the NDIS, you must meet the above criteria and provide evidence that: - your mental health condition has caused difficulties in your everyday life AND - the difficulties you experience as a result of your mental health condition mean you will likely always require NDIS support, AND - the difficulties you experience as a result of your mental health issue have substantially reduced your ability to do everyday activities. Follow the link below for more information including a checklist to give you guidance. Read More
  • What is a Psychosocial Disability?
    To understand psychosocial disability, the NDIS looks at the ‘functional impairments’, or challenges, you experience due to living with a mental health condition. Everyone’s experience of a mental health condition is different: The impact on your participation in your community can range from no impact to severe. For example, one person who experiences anxiety may find it does not impact them day-to-day and, while uncomfortable in some circumstances, they can still join in many activities. However, another person who experiences anxiety may find the impact very high and may struggle with human contact, causing them to become isolated. Read More
  • How do I know if I have a Psychosocial Disability?
    If your mental health condition has a significant impact on your day-to-day life in at least of one of the life areas listed below, the NDIA will consider your ability to carry out everyday activities with and without support in the each of these life areas. - Communication: includes being understood in spoken, written, or sign language; understanding others; and the ability to express needs. - Social interaction: includes making and keeping friends, interacting with the community, behaving within limits accepted by others, and the ability to cope with feelings and emotions in a social context. - Learning: includes understanding and remembering information, learning new things, and practicing and using new skills. - Mobility: refers to the ability to move around the home and community to undertake ordinary activities of daily living requiring the use of limbs. - Self-care: includes a person’s ability to look after their own personal care, hygiene, grooming, feeding and health care needs. - Self-management: includes a person’s ability to organise their own life; plan and make decisions; and take responsibility. Read More
  • What support can the NDIS provide?
    The NDIS funds participants to purchase supports aimed at increasing independence, inclusion and social and economic participation. They may fund things to help you work towards your aspirations. The NDIS divide these things into fifteen support categories. They then put these support categories into three groups, cappacity building, core skills and capital - purchasing things you may need for the future. You can find a list of these categories at the link provided. Remember, these are just some ideas. If you can dream it (and if it is reasonable and necessary to help with your disability) the National Disability Insurance Agency may fund it. Read More
  • What is a Psychosocial Recovery Coach?
    From July 2020, psychosocial recovery coaches (recovery coaches) will be available to support participants with psychosocial disabilities to live a full and contributing life. Recovery coaches will support participants to take more control of their lives and to better manage the complex challenges of day-to-day living. Recovery coaches will work collaboratively with participants, their families, carers and other services to design, plan and implement a recovery plan, and assist with the coordination of NDIS and other supports. Participants will have the option of selecting a recovery coach with lived experience or a recovery coach with learnt knowledge of psychosocial disability and mental health. Recovery coaches have been developed in consultation with people with lived experience of mental health issues, families and carers of people with mental health issues. Read More
  • What does the NDIS mean by 'Recovery'?
    When people talk about mental health recovery, they are actively seeking to create a contributing life, despite their mental health issues. This does not mean living without the symptoms of mental illness or the impairments and disabilities that it can bring. Even for people whose mental health issues are responsive to interventions, further episodes can occur. This can result in functional impairments and psychosocial disabilities that may be episodic or persistent, debilitating and long lasting. Recovery is about achieving an optimal state of personal, social and emotional wellbeing, as defined by each individual, whilst living with or recovering from mental health issues. The NDIS is committed to ensuring that recovery and hope restoring recovery practice are supported for participants with psychosocial disability through the design and implementation of the NDIS. Read More (Download)
  • What if I'm not eligible for the NDIS?
    The National Disability Insurance Scheme (NDIS) is designed to support people with disability to be part of their communities and the workforce. The NDIS also supports those people with disability that do not meet the NDIS access criteria to receive supports outside of NDIS. The NDIS is able to link people with disability to services within the community that are available to support them. It is estimated that there are 600,000 Australians living with severe and persistent mental illness of which 290,000 require support periodically. It is anticipated that 64,000 people with severe and persistent mental illness will be eligible to access the NDIS. The NDIS is not designed to replace community mental health services or treatment services provided through the health system. The National Disability Insurance Agency (NDIA) is committed to working with mainstream systems to deliver a range of high quality services required by people who experience mental health issues. The link below gives more information on what you can do if you are deemed to be ineligible for the NDIS. Don't give up. There are other options. Read More
  • What help is available for Carers and Family Members?
    The website has a Family and Carers Hub which provides many resources for family members and carers, specifically related to the NDIS. If you are supporting someone to apply for NDIS funding, or even just wanting to know more about it, the link below will take you to their site. Read More

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