Our Training
Consumer & Carer Inclusion Webinar Series
For Staff, Practitioners, Hospitals & Mental Health Organisations
This free webinar series has been created to support staff, practitioners and hospitals to understand the benefits of, and develop strong consumer and carer inclusion, according to Standard 2. They are also offer great tips for other mental health organisations on how to engage with consumers and carers in service development, delivery and evaluation.
Patient-centred care is recognised as an element of high quality healthcare in its own right, and there is strong evidence that it can lead to improvements in health care quality and outcomes by increasing safety, cost effectiveness and patient, family and staff satisfaction. Studies have demonstrated significant benefits from such partnerships in clinical quality and outcomes, the experience of care, and the business and operations of delivering care.
Operational benefits include lower costs per case, improved liability claims experiences and increased staff satisfaction and retention rates. The importance of health services partnering with patients, families, carers and consumers is recognised at a national and international level.
If you are looking to contribute to improvements to mental health services, this course will cover these 5 key topics:
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Taking inspiration from Standard 2
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Insights into accreditation
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CEO Perspectives on consumer & carer inclusion
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Consumers, carers, and committees
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Maximising consumer & carer engagement
These webinars are offered monthly between February and June 2021. You can sign up for one, a few or all of them. Don't worry, if you miss one, or the time doesn't suit, there will be a recording available after the session.
Interested in developing your skills further?
Lived Experience Australia provides a range of training options to support hospital staff and practitioners to step further into consumer and carer inclusion.
You may be interested in reading our research into Peer Workers or undertaking some of our modules our previously published Carer Guide.
If you'd like to know more about the vision that guides Lived Experience Australia, and learn why we do what we do have a look at it here.
Keen to be part of what we do?
At Lived Experience Australia we are regularly conducting new research, creating new training options and advocating for systemic change within the mental health system. To be a part of this in the future, go to our Join Now page, fill it out and we'll be in contact with any offerings that you might be interested in or that you might be able to help us with.
We're a small team and don't have time to send too many emails, so we make sure that these are sent when they are offering something valuable to our 'friends'. Rest assured, we will not spam you. Once you have joined as our 'friend' you should receive an email confirmation, if you don't you may need to check your junk mail and add us as a recognised sender.